Our worms are guaranteed to be delivered alive. For the live arrival guarantee to be valid, please make sure someone is at your address to receive delivery. If no one is available to accept deliveries, please let us know when checking out and we will mark the shipping container “Hold at Post Office for Pickup”. We will guarantee worms held at the post office for 24 hours.

Failure to accept shipment on first delivery or failure to pick up worms from post office within 24 hours will void our live arrival guarantee.

When the temperature at your address is below 45 degrees or above 85, degrees please request hold at post office for delivery. This will protect the worms from being subjected to adverse weather. 

You will be contacted by telephone and email when order is shipped.

We are not responsible for the health of your worms after you receive them. If by chance worms do not arrive alive, you must report dead worms within 1 hour of Postal Service delivery confirmation. Please email photos of your dead shipment and shipping container to us. Please! Keep in mind that we are not responsible for inaccurate addresses and unsuccessful delivery attempts which will also void our live guarantee. 

We ship our products Monday – Thursday by USPS 2-3 day priority shipping.  We do not ship internationally. We only ship within the Continental United States.

Policy on Refunds

Refunds will be honored on all orders cancelled by notification via telephone or email prior to shipping.